Client Service Charter
Our commitment
What you can expect when you deal with us.
The Client Service Charter sets out the standard of service the Forestry Commission commits to, and how long each of our services should take. It is published in several languages — choose yours below.
Service standards
How long each service takes.
Turnaround times run from the receipt of all relevant documents.
Timber movement permit
Permit issued within one working day of receipt of all relevant documents.
Timber export permit
Permit issued within one working day of receipt of all relevant documents.
Permit to export non-timber forest products
Permit to be issued within one day of receipt of all relevant documents.
Permit to fell trees after farm inspection
Farm inspection carried out within one month of a request being made and permit issued within one day of completion of farm inspection.
Licences to sell firewood
Licence issued within one working day of receipt of all relevant documents if approved.
Download the charter
- English Download Client Service Charter in English, PDF
- Shona Download Client Service Charter in Shona, PDF
- Nambya Download Client Service Charter in Nambya, PDF
- Sotho Download Client Service Charter in Sotho, PDF
- Tonga Download Client Service Charter in Tonga, PDF
- Venda Download Client Service Charter in Venda, PDF
Next
Where to go from here.
Apply for a permit, or speak to the branch nearest you.